Terms and Conditions

FEES

Payment for initial screening: Payment of £150 is due in advance of your initial screening appointment. This payment is fully refundable up to 48 hours ahead of the first appointment. Once payment is received, your appointment is confirmed. The initial screening cost will be deducted from the diagnostic assessment cost if you proceed to diagnostic assessment. 

Payment for assessment: After deducting the initial screening fee, payment of the remaining balance of £1100 for an Autism assessment or £1800 for a combined Autism and ADHD assessment will be invoiced after your first diagnostic appointment. Payment is expected within 7 days of receiving the invoice. The report will only be released after full payment has been received.

Payment for therapy sessions: Fees are £110 for each 50 minute appointment.  Invoices will be sent at the end of the month or after each session. Payment is required within 7 days of the invoice. 

CANCELLATION POLICY

More than 48 hours: You can cancel an initial screening appointment and receive a full refund up to 48 hrs in advance. All  appointments can be rescheduled at no extra cost as long as we have at least 48 hrs notice. If you are unable to make an appointment please let us know as soon as possible via email at hello@pooleautismpractice.com.


Less than 48 hours: Should you cancel or miss an appointment with less than 48 hours notice, this will result in a charge.   For initial screening this will be £150, for diagnostic assessments this will be £150, for individual therapy it will be £110 and £100 for clinical supervision. 

Phone/video sessions are treated the same as face-to-face sessions. If you are late getting on the phone, are unable to talk at our scheduled time, your battery has died, you are unable to access a confidential place to talk, or any other variable that prevents you attending our session, please know that you will be charged for the session.



CONFIDENTIALITY

We respect the boundaries of confidentiality and will not disclose information to a third party unless you have given your permission to do so. In rare cases, your information may be shared without your permission if there is a concern about your safety or the safety of someone else, including a child or a vulnerable adult. Information may also be shared without your permission if it is in the public interest, such as if it is necessary to protect public safety or prevent harm to other people. In such cases the standards of the Health and Care Professions Council and the practice guidelines of the British Psychological Society will be followed (https://www.hcpc-uk.org/standards/standards-of-conduct-performance-and-ethics/; https://www.bps.org.uk/news-and-policy/practice-guidelines). I am also registered with ICO (Information Commissioner’s Office).
We comply with all relevant data protection legislation (including the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulation (GDPR)). Please see our Privacy Policy for more information about how we protect your data.



ADDITIONAL SERVICES

Any additional work falling outside of the standard diagnostic assessment, will be calculated at the hourly rate of £110. This work may include clinical letters, applications or liaising with others. These additional charges will be invoiced and paid for in accordance with the information above under the Fees and Payment section. No additional services will be carried out without your full agreement and consent.



GENERAL INFORMATION ABOUT VIRTUAL APPOINTMENTS
For phone/video sessions, we will call you at our scheduled time or send you a link for our secure video session. If you have not received a video link via email within 24 hours please check your junk mail/spam folder. If you are unable to find the link in your junk mail/spam folder then please email your clinician.

In order to protect your confidentiality, we will call you from a private location where we are the only person in the room. You should do the same. If you choose to be in a place where there are people or others can hear you, you may become distracted or be overheard, compromising your confidentiality. Every effort must be made on your part to protect your own confidentiality. To this end, we suggest you wear a headset or ear buds to increase confidentiality. This will also increase the sound quality of our sessions.



Please know that we cannot guarantee the privacy or confidentiality of conversations held via phone, as phone conversations can be intercepted either accidentally or intentionally. Please ensure you reduce all possibilities of interruptions for the duration of our scheduled appointment.



Technological glitches: To minimise the chances of technological glitches interrupting our session, we invest in modern computer equipment, close all other applications and browser windows, and use high quality internet: all of these things are known to maximise the quality and stability of the call. We suggest you do the same.



At times the session may be interrupted by technical glitches which are beyond the control of either of us. If the session drops out we will try to reconnect the session for the next 10 minutes. If we are unable to do so due to technical glitches the session will continue by telephone. A maximum of 3 attempts will be made to reach you via telephone at this stage. If you are not reachable via telephone I will remain available to you during the entire course of our scheduled session. Should you contact me back and there is time left in your session we will continue.



You are not permitted to live stream, screenshot, record or distribute any audio and visual images from the sessions without our agreement. We are not permitted to live stream, record or distribute any audio and visual images from the sessions without your agreement. If either party wish to record sessions then (i) both parties must have agreed to this in advance of the session and (ii) such agreement must be recorded in writing.



ANTI-DISCRIMINATION POLICY

We respect difference and diversity. Differences include sexuality, sexual preference or orientation, religion, political beliefs, ethnicity, disability, gender expression or age.



COMPLAINTS

We hope you will never have to complain about the services provided to you but if you do have a concern please put it in writing to hello@pooleautismpractice.com. Alternatively you can make a complaint via the Health and Care Professions Council (https://www.hcpc-uk.org/concerns/).



If you have any questions about the content of this document, please contact us via email: hello@pooleautismpractice.com

Clinical Supervision

£100

Autism assessment

Combined Autism and ADHD

Initial Screening

£150

£1250

£1950

Psychological Therapy

£110